I Have A New Attitude, But My Bosses
Can't See It!

Q. I have worked in the same department at a hospital for nine years. In the earlier years I was going to school, working full time and having marriage problems. I am sure I didn't always have the most pleasant attitude, and sometimes wasn't very nice to people.

In the last two and a half years, I have straightened out my personal life, and in general have become a lot more of a peaceful person. The problem is that my bosses still view me as the "person with the negative attitude," although that has changed completely. How can I get them to see me in a more positive light when we only interact about one hour per week.

Signed,

New Leaf

A. Dear New Leaf:

So you have changed your attitude, possibly like changing from AC to DC electricity. One with a positive mental attitude at work expresses a modicum of friendly interest in others, such as bringing a clipping related to a co-worker's hobby or outside interest, genuinely listening to what others are saying, and responding with joining rather than judging remarks, giving of discretionary energy to help when opportunities present themselves, responding in terms of can do rather than have to or can't do to please your customers, and occasionally when really needed, imploring rigorous, critical, weighing of issues that can improve the quality of service to your internal and external customers.

These ways of behavior when practiced become habits of the heart and head. Once we have set these habits as much desired, don't think about them all the time. Just becoming what we want to be will come naturally without really trying. You then are pleasing yourself and that motivates you to please others more. And they will see you as a team member of goodwill, doing your best to do a good job.

WEGO when we practice habits of the heart and head.

Bill Gorden

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